Woolworths Limited is committed to supporting the 'National
Privacy Principles for the Fair Handling of Personal Information'
which set clear standards for the collection, access, storage and
use of personal information which we obtain as part of our business
operations.
Our respect for our customers' right to privacy of their
personal information is paramount. We have policies and procedures
to ensure that all personal information, no matter how or where it
is obtained, is handled sensitively, securely, and in accordance
with the National Privacy Principles.
This Privacy Policy sets out:
- Matters of which you should be aware regarding information we
may collect about you.
- Our policies on the management of personal information,
and
- Generally, what sort of information we hold, for what purposes,
and how we collect, hold, use and disclose that information
What personal information do we collect and
store?
So that we can provide services to you, we may ask for personal
details such as your name, address, telephone number or e-mail
address. Some examples of where we may need these details are
lay-bys, home delivery of groceries, or in-store competitions.
Privacy law requires us to collect personal information about you
only from you if it is reasonable and practical to do so.
Woolworths takes measures to ensure your personal information is
protected from unauthorised access, loss, misuse, disclosure or
alteration. We also take measures to destroy or permanently
de-identify personal information when it is no longer required. The
types of measures we take vary with the type of information, and
how it is collected and stored.
Generally, you have no obligation to provide any information
requested by us. If you choose to withhold requested information
however, we may not be able to provide you with the goods and
services that depend on the collection of that information,
particularly if the collection of that information is required by
law.
How is personal information used?
The personal information that we ask for is generally used to
provide goods or services to you. For example, for a credit card
transaction we need your card number, and for a competition we need
your contact details so we can contact you if you win.
We may also use your personal information in other ways to
provide you with superior service. This may include using your
personal information to advise you of new products and services.
You have the right to tell us that you do not want us to send
information to you other than for the main purpose for which we
have collected your personal details.
Where possible, we try to ensure that our disclosure of
information to other organisations (for example market researchers,
and others with whom we have commercial arrangements) is in a way
which does not personally identify individuals.
Access to your personal information
We will provide you with access to any of your personal
information we hold (except in the limited circumstances recognised
by privacy law).
If you require access to your personal information, please
e-mail privacy@woolworths.com.au. Of course, before we provide you
with access to your personal information we will require some proof
of identity. For most requests, your information will be provided
free of charge, however we may charge a reasonable fee if your
request requires a substantial effort on our part.
If you need to update your information (eg. if you change your
address), please contact the relevant part of the Woolworths group
to which you supplied that information so we can make the
change.
More information
More information about Privacy law and the National Privacy
Principles is available from the Federal Privacy Commissioner at
http://www.privacy.gov.au/.